FAQ

We hope that all of the answers to your questions are found on this page. If you cannot find your question below or for whatever reason need additional assistance, please fill out the form found on our Support page.

All members of our team have over two decades of experience and training in the field of diamonds and jewelry. Each member is required to receive certification in Diamonds and Diamond Grading through the Gemological Institute of America.
You shouldn’t have to worry about your jewelry. With the ARIIX Diamonds Extended Warranty, you can make sure your jewelry stays as strong, secure and beautiful as the day you opened the box. With one payment, you get coverage for your jewelry for its lifetime, so you can feel confident wearing it. Upon checkout, the customer will be given the option to add the ARIIX Diamonds Extended Warranty to their cart. Below is a chart that shows the breakdown in pricing:
If Your Jewelry Costs: Lifetime Purchase Price:
$500- $750 $124
$751 - $1,000 $144
$1,001 - $1,500 $169
$1,501 - $2,000 $189
$2,001 - $2,500 $219
$2,501 - $3,000 $249
$3,001 - $3,500 $279
$3,501 - $5,000 $299
$5,001 - $7,000 $349
$7,000 and above $419
The ARIIX Diamonds Extended Warranty program is only offered at the time of purchase and only available for purchases $500 or more.

What's Covered
The ARIIX Diamonds Extended Warranty is a repair plan. When you buy the ADEW for your purchase, we’ll make any necessary repairs to your jewelry to keep it beautiful and always ready to wear. The ADEW only covers normal wear and use of the jewelry. ADEW coverage includes, but isn’t limited to, the following services, subject to the other terms and conditions.
  • Ring Resizing
  • Prong retipping
  • Prong replacement
  • Accent diamond and stone replacement under 0.10 carats each
  • Head replacement
  • Diamond or color stone tightening
  • Earring repair
  • Chain soldering
  • Clasp replacement
  • Rhodium plating white gold
What’s not covered The ADEW isn’t a replacement plan. Nothing in the ADEW obligates ARIIX Diamonds to repair or replace materials resulting from excessive or abusive treatment of the jewelry other than normal wear and tear. ADEW also does not cover:
  • The loss, theft or damage resulting from misuse, abuse or carelessness.
  • If you purchase the ADEW after your purchase, it doesn’t cover existing conditions that occur in the time between the date of purchase and the effective date of the ADEW.
  • Damage resulting from failure to comply with the Jewelry Care Guidelines.
Yes. Each finished piece of jewelry purchased at $1000 or higher will be accompanied by a full insurance appraisal.
We do not insure jewelry, only provide you with the documentation to do so. We have partnered with Jewelers Mutual Insurance Company to provide you with the option of insuring your jewelry. Their comprehensive coverage will give you the peace of mind that your jewelry will be protected in case of an incident.  Another option is to schedule your jewelry under existing homeowners or renters insurance policy. If you choose this alternative, contact your insurance agent for help.
Yes. This is a premium feature to Diamond Club card holders.
Yes. We can customize any piece of jewelry listed on our site. Please refer to the Custom Designs page to fill out an inquiry.
Request a sizing kit, just pay shipping and handling.
Rings may be resized or exchanged one time after purchase at no charge. The ring needs to be mailed in within one month after receiving in order for service to be at no charge. Any resizing after the first month will incur a charge. Return shipping fees are supplied by the program but paid for by the purchaser.
The Four C’s are Carat (weight), Color, Clarity, and Cut. These are the industry grade standards created by the Geological Institute of America (GIA). Every diamond is specifically graded on these criteria.
A diamond’s cut determines how effectively it returns light to the viewer’s eye: A well-cut diamond appears brilliant and fiery, while poorly cut diamonds look dark and lifeless, regardless of its clarity and color.  An “Ideal” cut diamond, graded as an Excellent Cut by the GIA, is proportioned to maximize light refraction, fire, and brilliance.
Smaller diamonds (often called melee diamonds) are available in a variety of qualities.  Low-quality goods are labeled as “commercial” and consist of I/J/K color and I1 to I3 clarity, which can be found in many retail stores.  “Promotional” quality melee is one step better in both color and clarity.  The highest quality of melee diamonds is referred to as “Premium”. These diamonds are superior in not only color and clarity but are also precision cut to maximize fire and brilliance. This is the quality of melee diamonds that we use in all of our jewelry.
Sales tax and other applicable taxes will be shown during checkout. Taxes are subject to current rates in each participating country.
At this time financing is not offered.
ARIIX Diamonds offers 30-day returns on all purchases over $300, custom pieces not included. Return shipping labels are provided by ARIIX Diamonds but paid for by the purchaser. Each return is subject to a 5% - 25% restocking fee that is determined at the point of return by the ARIIX Diamonds quality assurance team. Items purchased for under $300 cannot be returned.
Request a Return Shipping Label and Obtain the Return Shipping Authorization Code.  Packing your order:
      1. For all returns, include all original packaging and accompanying materials that were found inside the original box.
      2. Along with the Return Shipping Label you will receive instructions on which carrier to use and specific carrier shipping box.
Each piece of jewelry is carefully handcrafted by experienced artisans and inspected by our quality assurance team before shipping. While some orders may be ready to ship the day after purchase, other orders may take up to 3 weeks. Most high-value items start being created after an order is placed in which case the production time averages around 2 to 3 weeks before shipping.
Yes. Our jewelry is fully insured during transit. Signature is also required upon delivery.
Shipping charges will be applied during checkout.